Tracking
Once your order ships you should receive an email with tracking information attached. Please allow up to 24 hours for USPS to update its location.
Lost / Damaged Package or Incorrect Address
We are not responsible for lost damaged or stolen packages. We cannot be held responsible for damages of products that occurred during shipping or stolen packages. We prove tracking with every purchase, and thus can not help any further besides resending tracking information. We encourage you to contact your local USPS office.
We are not responsible for replacing items.
If there is a product defect, upon delivery, please contact us via email and we can discuss it with you.
Please ensure your shipping address is correct prior to place your order as we cannot alter it once your order is placed. If your package is sent back due to an address error or post office error we are not responsible for getting your package back to you. We will notify you that is has come back and you're welcome to pay to have it shipped. If you are not wanting to pay for it to be shipped again we are happy to issue you a sop credit minus restock fee ( please note that the shipping cost for the returned package is not refundable).
International Shipping
International orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
Minimalist Folk Co. is not responsible for duty or import fees incurred by shipping outside the US. Online buyers are responsible for import charges when ordering from another country.
Do you price adjust if i purchased before a sale started?
We do not adjust prices if you purchased before a sale started. However if you forgot to add a discount code for a sale please contact our customer service department and we will be more than happy to help you!
