Frequently Asked Questions

 

When can I expect my order to arrive and ship?

Order Processing Time for Made-To-Order Items: 1-3 weeks

Order Processing Time for Ready-to-Ship Items: 1 week

Please note: if RTS items are combined with MTO items, the entire order will be on hold and ship out as soon as the rest of the items are ready. 

Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. Minimalist Folk Co. is not liable for any delays or missing packages, and will not replace lost packages. Upon fulfillment of your order, your tracking number will be e-mailed to you.

See our shipping policy for more information.

Do you ship internationally?

We only offer shipping to Canada and within the USA at this time.

See our shipping policy for more information.

Do you have any current discount codes?

We occasionally run misprint sales. Follow along with us on Instagram at @minimalistfolk.co for the latest updates on any active promotions. 

Do you accept returns or exchanges?

Shopping online can be hard. To make your shopping experience stress free, returns are accepted 7 days from delivery date for a store credit. Shipping costs incurred are the responsibility of the buyer. All sale, misprint sale items and socks are final sale.

See our return policy for more information. ( find it bellow )

Can I cancel my order?

You may request an order cancellation within 24 hours if order not shipped yet.

What is the best way to get in touch with you?

You can contact us via e-mail at hello@minimalistfolk.co or through our websites contact form. While we can also receive direct messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!

 

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We do not accept returns for refunds.

We do accept exchanges but for shop credit only.  We do not do item for item exchange, due to the difficulty of keeping our inventory in stock.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@minimalistfolk.co. If your return is accepted, you will send the items to be returned to:

MINIMALIST FOLK CO.

3400 PIAZZA DE ORO WAY, STE 160.

OCEANSIDE, CA 92056

We recommend sending via USPS with tracking. Tracking is important because we can not process a return if an item has not been received and tracking is not available. This will ensure that your exchange items make it to the proper place. Shipping and postage costs are non-refundable. 

Upon receipt of items we will issue shop credit of the same amount.

*Please note that, for seasonal items returned within less than 20 days from the respective holiday, we will charge a $6 restocking fee per item. 

Shop credit expires a year from the date given.

Please note that shipping costs are not reimbursed for any purchases.

  • Minimalist Folk Co. is not responsible for lost packages due to misspelled addresses or names.

  • Minimalist Folk Co. is not responsible for paying to ship for returning items.

Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@minimalistfolk.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned such as sale items, misprint items, clearance items, socks, or sweatbands.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be granted store credit. Note that a $6.00 restock fee will be deducted from store credit. 

Other Important Information

International orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

Minimalist Folk Co. is not responsible for duty or import fees incurred by shipping outside the US and online buyers are responsible for import charges when ordering from another country.