Frequently Asked Questions
When can I expect my order to arrive and ship?
Order Processing Time is 5-15 business days.
Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. Minimalist Folk Co. is not liable for any delays or missing packages, and will not replace lost packages. Upon fulfillment of your order, your tracking number will be e-mailed to you.
See our shipping policy for more information.
Do you ship internationally?
We ship internationally. See our shipping policy for more information.
Do you have any current discount codes?
We occasionally run misprint sales. Follow along with us on Instagram at @minimalistfolk.co for the latest updates on any active promotions.
Do you accept returns or exchanges?
Shopping online can be hard. To make your shopping experience stress free, returns are accepted 7 days from delivery date for a store credit. Shipping costs incurred are the responsibility of the buyer. All sale, misprint sale items and socks are final sale.
See our return policy for more information. (find it bellow)
Can I cancel my order?
You may request an order cancellation within 24 hours if order not shipped yet.
What is the best way to get in touch with you?
You can contact us via e-mail at hello@minimalistfolk.co or through our websites contact form. While we can also receive direct messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages that we receive each day; it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!
Do you have any current discount codes?
We occasionally run misprint sales. Follow along with us on Instagram at @minimalistfolk.co for the latest updates on any active promotions.
Do you price adjust if I purchase before a sale started?
We do not adjust prices if you purchased before a sale started. However if you forgot to add a discount code for a sale please contact our customer service department and we will be more than happy to help you!
Returns
Can I return or exchange an item?
Shopping online can be hard. To make your shopping experience stress free, returns are accepted 7 days from delivery date for a store credit. Shipping costs incurred are the responsibility of the buyer. All sale, misprint sale items and socks are final sale.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How do I return an item?
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We do not accept returns for refunds. Items can be returned FOR STORE CREDIT ONLY. We do not do item for item exchange, due to the difficulty of keeping our inventory in stock.
We don't adjust prices for items bought before any sale.
ALL SALE ITEMS ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.
*Please note that, for seasonal items returned within less than 20 days from the respective holiday, we will charge a $6 restocking fee per item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@minimalistfolk.co. If your return is accepted, you can ship the items to:
MINIMALIST FOLK CO.
3400 PIAZZA DE ORO WAY, STE 160.
OCEANSIDE, CA 92056
Costumers are responsible for shipping costs. We recommend sending via USPS Padded Flat Rate Envelope with tracking. Tracking is important because we cannot process a return if an item has not been received and tracking is not available. This will ensure that your exchange items make it to the proper place. Shipping and postage costs are non-refundable.
Upon receipt of items, we will issue shop credit of the same amount.
Shop credit expires 30 days from the date given.
Please note that shipping costs are not reimbursed for any purchases.
- Minimalist Folk Co. is not responsible for lost packages due to misspelled addresses or names.
- Minimalist Folk Co. is not responsible for paying to ship for returning items.
In the event that your return is not accepted due to lack of pre-approval, wear, odor, or any other reason - we will be in touch with you regarding why and give you options. You will be able to pay for a label to have the item(s) returned back to you, or we can donate on your behalf.
FOR LOCAL PICKUP ORDERS: You have 5 days to pick up your order after you receive the email that it is "ready for pickup". After 5 days from the note, we will cancel your order and issue you a shop credit in the same amount.
You can always contact us for any return questions at hello@minimalistfolk.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as sale items, misprint items, clearance items, socks, or sweatbands.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be granted store credit.
Other Important Information
International orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
Minimalist Folk Co. is not responsible for duty or import fees incurred by shipping outside the US and online buyers are responsible for import charges when ordering from another country.
What cannot be returned?
Certain types of items cannot be returned such as sale items, misprint items, clearance items, socks, or sweatbands.
How long does it take to return an item?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be granted store credit.