Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We do not accept returns for refunds. Items can be returned FOR STORE CREDIT ONLY. We do not do item for item exchange, due to the difficulty of keeping our inventory in stock.
We don't adjust prices for items bought before any sale.
ALL SALE ITEMS ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.
*Please note that, WE DON'T ACCEPT RETURNS ON SEASONAL ITEMS returned within 20 days from the respective holiday.
Returned items that are on sale will receive the shop credit for the current price.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please visit Minimalist Folk Co. If your return is accepted, you can ship the items to:
MINIMALIST FOLK CO.
1489 Poinsettia Ave, Suite 133
Vista, CA 92081
Costumers are responsible for shipping costs. We recommend sending via USPS Padded Flat Rate Envelope with tracking. Tracking is important because we cannot process a return if an item has not been received and tracking is not available. This will ensure that your exchange items make it to the proper place. Shipping and postage costs are non-refundable.
Please note: Your return request must be accepted before sending it back to us. If we receive a rejected return, we will notify you with the shipping costs to be sent back to to you or we can donate the item in your behalf.
You have 7 days to ship the return items after approval. If we don't receive within 7 days, your return will be canceled and we can either reship the item back to you, or donate in your behalf.
Upon receipt of items, we will issue shop credit of the same amount.
Shop credit expires 30 days from the date given.
Please note that shipping costs are not reimbursed for any purchases.
- Minimalist Folk Co. is not responsible for lost packages due to misspelled addresses or names.
- Minimalist Folk Co. is not responsible for paying to ship for returning items.
In the event that your return is not accepted due to lack of pre-approval, wear, odor, or any other reason - we will be in touch with you regarding why and give you options. You will be able to pay for a label to have the item(s) returned back to you, or we can donate on your behalf.
FOR LOCAL PICKUP ORDERS: You have 5 days to pick up your order after you receive the email that it is "ready for pickup". After 5 days from the note, we will cancel your order and issue you a shop credit in the same amount.
You can always contact us for any return questions at hello@minimalistfolk.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as sale items, misprint items, clearance items, socks, or sweatbands.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be granted store credit.
Other Important Information
International orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.
Minimalist Folk Co. is not responsible for duty or import fees incurred by shipping outside the US and online buyers are responsible for import charges when ordering from another country.